Refund policy
Refund Policy
Because each item is custom made-to-order, we are unable to accept returns or offer refunds for orders placed incorrectly (wrong size, color, or style) or for items that are simply no longer wanted. All sales are final unless the item arrives damaged or defective.
Damaged or Defective Items If your order arrives damaged or defective, we will make it right. Please contact us within 7 days of delivery with:
- A photo of the damaged or defective item
- Your order number
Once reviewed, we will issue a full refund or send a replacement at no additional cost to you.
We are unable to offer refunds or replacements for:
- Incorrect size or color selected at checkout
- Items that have been worn, washed, or used
- Orders where the issue is reported more than 7 days after delivery
To start a return, you can contact us at thesunflowerpress@yahoo.com. Please note that returns will need to be sent to the following address: 716 S 1st Ave Canton IL 61520.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thesunflowerpress@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Personalized & Custom Engraved Items
Due to the personalized nature of our engraved products, all custom orders are final sale and are not eligible for returns or exchanges.
Exceptions are made in the following cases:
- The item arrives damaged or defective
- We made an error with the engraving (incorrect spelling, wrong name, etc.)
In these cases, we will gladly offer a replacement or full refund.
Please review all personalization details carefully before placing your order. If you submitted incorrect information, we are unable to accept a return, but please reach out — we'll do our best to help.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesunflowerpres@yahoo.com.